Contact
Get in touch
Contact Us
Last updated: November 12, 2025
Write to support@rivvyna.com for anything at all. Our customer service email is available 24/7.
Email: support@rivvyna.com
What to include
A few details help us sort things out in a single reply:
- your order number (it begins with # and appears in your confirmation email);
- the name or email address on the order;
- for a cracked, leaking or incorrect item, a picture of the item and its packaging;
- for a return, which items you would like to send back.
Find the right page
| Question | Where to look |
|---|---|
| Delivery times and cost | Shipping Policy |
| Sending something back | Return & Refund Policy |
| Choosing a scent or caring for a candle | Scents & Candle Care |
| Payment options | Payment & Security |
| Your data and advertising choices | Your Privacy Choices |
| Everything else | FAQ, or just email us |
Registered address
HANCO POOL & FOUNTAIN ENGINEERING CO. LIMITED
Room M, 16/F, Block 1, Kinho Industrial Building, 14-24 Au Pui Wan Street, Sha Tin, Hong Kong
This is our registered office, which is also where returns are sent. It is not a shop or showroom. Drop us a line before you send a parcel, so it does not arrive unexpected.
Rivvyna is a trademark owned and operated by HANCO POOL & FOUNTAIN ENGINEERING CO. LIMITED.
HANCO POOL & FOUNTAIN ENGINEERING CO. LIMITED
Business Registration No. 31188075
Registered address: Room M, 16/F, Block 1, Kinho Industrial Building, 14-24 Au Pui Wan Street, Sha Tin, Hong Kong
Email: support@rivvyna.com. Our customer service email is available 24/7.
Governing law: Hong Kong SAR.